Here are the answers to some frequently asked questions. if these answers don't help please call us or drop us an email.

Are you able to assist with design?
Our surveyors can give guidance on how to get the best from your car park. We can advise how to make the most of the space and give layout suggestions and design ideas to make a real impression.

Are you linked with the Highways Agency?
No, Hi-Way Services Ltd is a completely independent private company. We are completely separate from the Highways Agency. There are a number of companies in this industry with a similar name to ours.

I own a private road, is there any legislation I need to adhere to?
No, on private property the design / size, etc. of the road markings is at the discretion of the land owner.

What's the difference between thermoplastic and paint?
Thermoplastic is a plastic material which is heated until it is molten and applied to a bituminous road surface. When it comes into contact with the road surface it cools and hardens to form a long lasting marking. Paint is applied cold using an airless spraying machine. It is traditionally used indoors in car parks, warehouses etc and on concrete or paved surfaces.

What is the difference between permanent pothole repair and instant road repair?
Instant Road Repair 6mm is used for footways/cyclepaths
Instand Road Repair 10mm is used for highways
Permanent Pothole Repair has a graded aggregate, which ranges from 6mm, to 3mm, to dust.  This is best used for smaller, uneven potholes and for surface defects.  We would recommend this for anyone who has not previously repaired a pothole.

Do I need to used the Cold Joint Sealer?
Yes, using the sealer (SCJ) will guarantee against water getting into the pothole and will ensure the repair is permanent.

How much pothole repair will I need to buy?
The amount of pothole repair needed will depend on the size of the pothole.  You can use our product calculator to work this out if you know the size, including depth, of the repair required.  

Do you export?
No, we are only able to delivery to UK addresses.
Please note, there may be additional charges for delivery to Scottish Highlands and Northern Ireland.

When can I expect to receive my order?
Usually goods are despatched the same day, subject to stock levels.
Orders received after 3pm will be processed the following working day.
Some items, such as pre-formed letters/numbers, etc. need to be made to order.  We recommend allowing 5-7 days when ordering these items.

Do you offer any discounts for bulk purchases?
Discounts may be available for certain products, such as permanent pothole repair, etc. 
Please email your requirements to admin@hi-way.co.uk and we will be happy to provide our best quotation.

What forms of payment do you accept?
We accept all major debit /credit cards. We also accept bacs, cheques and paypal. To open an account please contact our Head Office.

What are the standard dimensions of a disabled parking bay?

What are the standard dimensions of a standard parking bay?
A standard parking bay is 4.8m x 2.4m